GENERAL

  1. How do I login if this is my first time using the new portal?
    If you have an existing account with SCMAO (as a member or a non-member), click on the Login to SCMAO Portal link at the top of the SCMAO website. Click on Forgot my password. An email will be sent to your preferred email address with a link to reset your password.

    NOTE: You must reset your password the first time you login to the new Portal.

  2. I forgot my password or my password isn’t working.
    Click on the Login to SCMAO Portal link at the top of the SCMAO website. Click on Forgot my password. A message will be sent to your preferred SCMAO email address with a link to reset your password. Click on Login and use your primary email and new password to login.

  3. Why is my email not recognized by the portal?
    Be sure to sign in using the email address identified as your primary/preferred email with us. Do not create a new profile if you already have records with us, as you may create a duplicate profile that doesn’t retain your existing records.

  4. How do I edit my personal profile?
    Login to the Portal. Click on My Profile. You can edit your personal information here.

  5. How do I change my communication preferences?
    Once you have logged into the Portal, click on My Profile. Scroll down to the bottom where you can edit your communication preferences.

  6. Why am I not receiving SCMAO emails?
    One of two common causes may be keeping SCMAO emails from reaching your inbox:

    • Your email settings may be set to screen out certain emails automatically; or

    • Users will now access only one integrated Portal rather than two separate Portals: SCMAO and SCMA National;

    • Login will require users to enter their primary email address rather than the Member ID number that was required previously;

    • Users are now able to self-manage their communication preferences and profile settings; and

    • You may have unsubscribed from receiving SCMAO emails in the past. If you are not receiving SCMAO emails, simply add us to your safe senders list in your email settings. If you suspect you may have unsubscribed from us in the past, login to the Portal and edit your communication preferences under My Profile to subscribe to our emails.

  7. What main changes have taken place to the Portal?
    We have improved the design and functionality features of the Portal to provide a more user-friendly experience. Four main changes have been implemented:

    • Registration for all events, courses and seminars will be accessed through the SCMAO website and not through the Portal.

  8. Why did you make these changes?
    SCMAO is committed to improving your overall user experience and, as the key method of communication used to dialogue with members and non-member affiliates, our new Portal has been designed to provide greater functionality and ease of use for all users. These improvements have also aligned SCMAO to better reflect the user experience found on the SCMA National Portal, thus making for a more consistent and unified user experience. By aligning with the National Portal, we are able to make more efficient use of member dollars while also improving your user experience.

MEMBERSHIP

  1. How do I become a member?
    If this is your first time joining SCMAO, please select the Membership tab on the SCMAO website. Click on Apply Now. You will be directed to a pdf application form. Return the completed form to SCMAO via fax, email or mail, along with your payment.

    After we receive your completed form and payment, a receipt will be emailed to you. Once you receive this receipt, return to the SCMAO website (www.scmao.ca) and click on the Login to SCMAO Portal link at the top of the home page. Click on Forgot my password. An email will be sent to your preferred email address with a link to set up your password. Once you receive your password, you can now login to the Portal.

    NOTE: If you already have a Portal login account as a non-member, please contact us at 416-977-7566 to sign up for membership, or fill out a manual application form found on the SCMAO website under Membership.

  2. How do I re-activate my account if my membership has lapsed?
    If you would like to renew your membership if your membership has lapsed, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

    NOTE: Your portal access will never expire, whether you are a member or non-member, but you will have limited access as a non-member.

  3. How do I check my membership expiry date?
    Your membership expiry date is listed on the home page when you first login to the Portal.

  4. How do I get a renewal invoice and pay by check?
    SCMAO sends out two paper renewal notifications that include your invoice during the 60 days leading up to your renewal date.

    If you did not receive your invoice, you can have one emailed to you by logging into the Portal and clicking on Renew My Membership. Complete the required fields and click Cheque on the payment page. Click Continue and an invoice will be emailed to you automatically. If you experience difficulty obtaining an invoice, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

    NOTE: Make all cheques payable to Supply Chain Management Association Ontario and mail to Membership Services, SCMAO, 1 Dundas Street West, Suite 2704, Toronto, ON M5G 1Z3.

  5. How do I renew my membership online?
    Once you have logged into the Portal, click Renew My Membership on the left menu.

    NOTE: To opt in or out of the Season’s Pass option, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

  6. Is it secure to pay online?
    SCMAO uses Moneris, one of the world’s largest and most secure payment systems, for all online payment processing transactions. For more information on Moneris’ security and fraud prevention solutions, please click here.

  7. How do I access my membership receipt?
    Your membership receipt will be emailed to you automatically upon payment. Membership receipts can also be accessed under My History in the Portal.

    NOTE: If you require a membership receipt for transactions made prior to June 1, 2015, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

  8. How do I access the Member Directory?
    Log into the Portal, then click Member Directory.

    NOTE: The Member Directory is accessible only to active members.

  9. How do I add, change or remove my name from the Member Directory?
    Log into the Portal, then click My Profile. Scroll down to the Member Directory at the bottom of the page.

EDUCATION

  1. How do I apply to an SCMAO educational program?
    The process for applying to an SCMAO educational program has not changed. Click the Education & Accreditation tab on the SCMAO website. Select the program you are interested in from the left menu. Click Course Registration. You will be directed to a PDF form. Complete the form and submit it to us with the appropriate documentation.

    NOTE: The Supply Management Training program requires no formal admission process or application form.

  2. Where can I see the SCMAO listing of courses, seminars and workshops?
    A complete listing of our courses, seminars and workshops can only be accessed through the SCMAO website. Select the Education & Accreditation tab at the top of the page. Click on the program you are interested in from the menu on the left side of the page.

  3. How do I register for a seminar or workshop?
    Click on the Education & Accreditation tab at the top of the SCMAO website. Click on the program you are interested in from the menu on the left side of the page. You will be taken to the event description page. Scroll to the bottom of the page and click Register Online Today. You will be directed to that event’s registration page on the Portal. Enter your primary email address and fill in the required fields. If this is your first time registering for an SCMAO event, you will be required to enter your personal details and create a new account.

    NOTE: If the event occurs before August 14, 2015 (excluding Interactive Workshops), complete the PDF form found on the SCMAO website and send it to This email address is being protected from spambots. You need JavaScript enabled to view it..

  4. How can I or my employer pay the seminar registration fee by cheque?
    Click the Education & Accreditation tab at the top of the SCMAO website. Click Seminars on the left menu. Select the seminar you wish to register for. You will be taken to the event description page. Scroll to the bottom of the page and click Register Online Today. You will be directed to the event’s registration page on the Portal. Enter your primary email address and complete the required fields. If this is your first time registering with SCMAO, you will be required to input your personal details and create a new account. On the payment page, click Cheque and then Continue. An invoice will be emailed to you automatically.

    NOTE: Please make all cheques payable to Supply Chain Management Association Ontario and mail to Membership Services, SCMAO, 1 Dundas Street West, Suite 2704, Toronto, ON M5G 1Z3.

  5. How do I get my registration confirmations, transaction receipts and/or T2202A tax receipts?
    Transaction confirmations and receipts will be emailed to the registrant automatically upon payment. All event and tax receipts can also be accessed under My Event Registrations.

    NOTE: If the event(s) you registered for occurred before August 14, 2015 and you do not see the event(s) in your portal, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a copy of your receipt.

  6. How do I access my materials?
    Once you have logged into the Portal, you can access course materials from the Document Centre on the left menu.

  7. Where do I access my completion letters and academic status reports?
    Completion letters and academic status reports are not yet available on the new portal. If you need a copy of your letters/reports or an update on your status, please contact us at 416-977-7566 or This email address is being protected from spambots. You need JavaScript enabled to view it..We apologize for the inconvenience.

  8. How can I check my maintenance status?
    Maintenance reporting and status reports are not yet available on the new portal. If you need an update on your maintenance status, please contact us at 416-977-7566 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We apologize for the inconvenience.

  9. Why am I unable to see my history and previous academic records?
    Ensure that you have signed in using the email address identified as your primary/preferred email with us. You may have created a duplicate profile that doesn’t contain your existing records.

EVENTS

  1. Where can I see the SCMAO listing of events?
    A complete listing of SCMAO events can be accessed only through the SCMAO website under the Events tab.

  2. How do I register for an event?
    Click on the Events tab on the SCMAO website. Select the event you wish to register for and you will be taken to that event’s description page. Scroll to the bottom of the page and click Register Online Today and you will be directed to the registration page on the Portal. Enter your primary email address and complete the required fields. If this is your first time registering with SCMAO, you will be required to enter your personal details and create a new account.

    NOTE: If the event occurs before August 20, 2015 or if you are a member of a provincial SCMA institute other than Ontario, contact our Events Coordinator, Sharmann Grad, at This email address is being protected from spambots. You need JavaScript enabled to view it..

  3. How do I register for a webinar under the Season’s Pass?
    Contact our Events Coordinator, Sharmann Grad, at This email address is being protected from spambots. You need JavaScript enabled to view it. to sign up for the webinar free of charge under your Season’s Pass privileges.

  4. How do I access my event registration confirmations and receipts?
    Event confirmations and transaction receipts are emailed automatically to the registrant upon receipt of payment. Receipts can also be accessed under My History or My Event Registrations.

    NOTE: If the event occurred before August 20, 2015 and you do not see it in your Portal, contact us at 416-977-7566 or at This email address is being protected from spambots. You need JavaScript enabled to view it..